Customer Testimonials


To maintain confidentiality, names have been removed from testimonials.

We recently delivered a Basic Life Support course to a local GP surgery. The following is feedback we received from the Practice Manager;

I recently attended their BLS training and was blown out of the water, given it was in the evening after a long day at work, the last thing I wanted to do was attend BLS, however I found it really insightful. They are ‘real life’ paramedics.

Below is a sample of feedback we received from National Trust staff and volunteers who we recently delivered an EFAW course to.

“This was a great course. I particularly enjoyed refreshing my skills in CPR, the choking aids really helped in the practical sessions, while the video helped us see what a real life cardiac arrest was like.”

“Great course, delivered really well in an easy to remember way. I feel more confident delivering first aid should I be required to.”

“Well paced delivery, easy to understand and remember. I would definitely recommend this course.”

A few examples of feedback received from staff at Runshaw College, Leyland, who attended a First Aid at Work Requal course.

The sessions gave us all an opportunity to learn and share experiences. It has greatly improved my confidence.”

“Good mix of practical and theory. Good delivery and very approachable tutor.”

“Very informative which was appropriate to the level of first aid which I deal with. I also learnt new skills in relation to defibrillator and choking.”

“Found the course interesting and in-depth with different teaching methods used. The instructions/understanding were checked and reinforced. I found the instructor to be very knowledgable and approachable.”

The following is a selection of feedback received from staff at Pioneer Design and Build Ltd who recently attended a 3 day First Aid at Work course.

“Very enjoyable course, learnt a lot over the 3 days. Very professional tutor.

“Tutor was very experienced and I am very confident in now using my first aid skills outside of the classroom. Neil was a great tutor.”

The following is a selection of feedback received from trainers at ‘The Circus House’ who recently attended a 3 day First Aid at Work course.

“The course tutor was knowledgable and explained things in a way I found easy to digest and retain.”

“The course was very informative. Neil is an excellent facilitator and the whole experience has been very rewarding, thank you.”

“The pace of the course was really good. Neil ensured we all stayed engaged throughout. I would definitely recommend M.A.D First Aid to others.”

“I particularly liked the practicals and the use of actual equipment such as epi pens and defibrillator.”


“Exceeded all my expectations for a one day first aid course. Course was great in terms of pace, content and presentation.”

“The trainer was great, engaging subject and material, really enjoyed it.”

“Great trainer, excellently delivered course. Good use of presentation and practical aids.”

“I have never heard staff  say in the same sentence ‘really enjoyed’ and ‘First Aid’ until now. The staff I have spoken with all said they learnt lots and the two trainers delivered it really well. I thought I’d give you this feedback.” (PR and Events Manager Blackpool Zoo).

“Had some great feedback from the girls. They all say they would now feel very confident if faced with a situation where CPR was required, and feel they learnt a lot on your course”. (Lean Green Subway, Blackpool)

“Neil and Spencer were excellent trainers. They made me feel very comfortable and at ease on the course. It was fantastic. This will stick with me forever!”

“We really enjoyed the Paediatric First Aid course and found it to be very informative. We liked the trainers teaching style, he made it fun and interactive. It has really helped us to remember what we need to do if the occassion arises. A thoroughly enjoyable course.”

“Very informative course, learned a lot. Trainer was very good, experienced and knowledgeable.”

“It was a really interesting course. The trainer was down to earth and very helpful, making it very easy for me to understand what he was teaching.”

“The instructor was humerous which helped put us all at ease. He made the course very interesting. Great course, thanks.”

“Excellent training delivered with humour. Very professional. Recaps throughout the course were very helpful.”

“The course was very informative and Neil the trainer was excellent.”

“One of the best first aid courses I have attended in the last 6 years with the National Trust.”

“Very clear instructions and encouragement. Good opportunities for practical experience.”

“Brilliant course, instructor was engaging and informative. Good jokes too.”

“I found the course very interestng and enjoyable, our trainer was excellent and very helpful. Thank you.”

“The demonstration with the defibrillator was very informative and helped dispel any apprehension I had, great course. Thank you.”

”I feel I have learned a great deal over the past two days. We were given plenty of opportunity to ask questions and discuss them in great detail. I would be very happy to use and publicize M.A.D First Aid again and in the future.”

”Really enjoyed the paediatric course. I knew very little when I arrived and now feel confident I could assist in an emergency situation, should one arise. A really good life skill to have in place.”

“The trainers teaching skills and practical experiences made a serious course very interesting.”
“A fantastic course, covered thoroughly and delivered by a great trainer.”

“Very enjoyable, easy to understand. One of the best BLS courses I have attended. I would definitely recommend this course.”

“The instructor was friendly and approachable, kept everyone interested for the whole course.”

“Instructor was very knowledgable and interesting. I would recommend this course. Thank you!”

“Very knowledgable and approachable instructor, Thank you.”

“The instructor was great, enthusiastic, very approachable with knowledge to answer all questions.”

“Really pleased I volunteered to attend this course. The trainer was clear, concise and very informative. We learned a great deal.”

“The opportunities to be hands on practical, were very useful in helping to improve my confidence and techniques.”

The following are comments that we have received from tutors at Runshaw College, Leyland who attended one of our Anaphylaxis awareness courses.

“Content was delivered clearly, was entirely relevant, excellent knowledge and resources/equipment.”
“The trainer made it it fun and enjoyable, the presenters style made it easy to understand.”
“I have never seen a group as animated after a first aid training session.”
“Neil engaged with everyone with his presentation style.”

“All staff classed the course as a excellent.”

“Thank you so much for the excellent training you provided. An excellent, very family friendly and yet professional experience. I can’t believe I never found you sooner, I never thought I could do my training and take care of my baby at the same time. I won’t be going any were else for my training. Thank you so much I would have expected the price to be quite high for the training you provided but it was the cheapest around. Was wonderful to know that your company is all about training people to save lives and not for financial gain.”

The following is a selection of feedback we recently received from a Medical Gases course we provided.

Good plain instruction, refreshed my knowledge. The course was delivered by a friendly and approachable trainer. Thank you!

Brilliant course, thank you!

Teaching style of the trainer made me as a candidate very relaxed. Thoroughly enjoyable.

Great course with practical scenarios.

The following  is a selection of feedback we have received from members of staff from Runshaw College who attended a Sports First Aid course.

The instructors made the course very interesting and entertaining. Thoroughly enjoyed it.

Very knowledgeable tutor, the content of the course was excellent and fitted the needs of myself.

Very relaxed atmosphere and knowledgeable instructor.

Fantastic delivery, really engaging and informative. Enjoyed the entire day.